Do you have a passion for delivering exceptional customer service?

Are you ready to be the first point of contact and the problem-solving hero for our client's valued customers? 

Do you want to build a career with an automotive aftermarket leader?

As the Customer Care Coordinator, the company will offer you:

• £26,000 basic salary
• Up to 10% bonus
• 33 days holidays (inc bank holidays)
• life insurance
• Family-friendly policies
• Training and development opportunities 

The Role:

As a Customer Care Coordinator, you will be the linchpin in ensuring our client's customers receive first-class service. You will handle customer queries, liaise with transport suppliers, and support the UK Sales team. Your role is pivotal in maintaining their industry-leading reputation for excellence.

Key Responsibilities:

• Customer Service: Provide outstanding service to all customers and colleagues, ensuring every interaction is handled professionally and efficiently.
• First Point of Contact: Manage incoming customer service calls and log details accurately.
• Support: Assist the UK Sales team and internal colleagues with customer queries.
• Transport Liaison: Work daily with transport suppliers to ensure timely delivery of goods and address any delays proactively.
• Problem Solving: Make decisive actions to resolve delivery issues, ensuring customer satisfaction.
• Monitoring & Reporting: Log and monitor delivery issues, contributing to performance statistics used to manage transport suppliers.
• Claims Processing: Handle claims with transport suppliers to secure credits for incorrect deliveries.
• Continuous Improvement: Follow up on delivery issues with customers to enhance service quality and share improvement ideas within the Customer Care Department.

You:

• Excellent telephone manner, strong organisational skills, proficiency in Microsoft Office (especially Excel), and keen attention to detail.
• Previous experience in a customer care environment with an understanding of transport and logistics. Experience with SAP is a plus.
• Educated to GCSE standard. Customer service qualifications are advantageous.

If you want to be part of a highly successful market leader that puts its people at the heart of everything it does, please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.

JSL - Recruitment...The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search