The Retrofit Manager will be responsible for leading a team of Retrofit coordinators overseeing the assessment of dwellings as well as the subsequent specification, monitoring, and evaluation of energy efficiency measures, in accordance with the PAS 2030 & MCS standards.

 Accountabilities and responsibilities

• Retrofit coordination of multiple concurrent PAS 2030 projects
• Management of Retrofit Coordinator team, including allocating of projects for coordination services
• Liaising with Retrofit Assessors, Installers and their customers as necessary
• Liaising with colleagues, Clients and partners to resolve issues and identify system/process improvements
• Responding to communication from customers and clients in a timely manner and in a manner that builds customer loyalty and company reputation
• Visit site to review projects and advise installers on an occasional basis
• Work with the business development team to identify new and suitable projects to tender for, and assist with the PAS2030 and MCS aspects of tender applications, for projects such as renewable technology schemes involving Solar PV or Heat pumps
• Be involved in the planning, development and implementation of projects and schemes that  will be delivered internally
• Advise, support and review projects where we are taking a management role in a project or scheme, but are utilising third parties for delivery and retrofit coordination services.
• Develop and expand current team, with a medium to long term goal of bringing in more Retrofit coordinators, or upskilling from within the company, into a team of coordinators who can support our contractor network

Key knowledge and skills

Qualified Retrofit Coordinator

Experience of managing a team of retrofit professionals

General responsibilities:

Team

• Required to work across multiple teams in line with required projects

Governance

• Ensuring compliance with relevant regulations and legislation (such as data protection and safeguarding) as well as internal governance and policies.
• Develop and refine management information to increase transparency of all activity at key stages to provide timely information to inform action and manage risk, maintain high quality and delivery across all activities.

Strategic

• Actively involved with the contribution of insights relating to PAS2030 and renewable technology to maintain the organisation at the forefront of knowledge regarding the scheme, while looking to develop innovative approaches which will attract further funding while meeting the goal of reducing fuel poverty.

Clients

• Maintain a strong professional relationship through excellent communication building beneficial working relationships with contractors and Clients.
• Manage key stakeholder relationships to maintain and enhance the reputation of the organisation.
• Build and enhance the organisation’s reputation growing its reach in terms of potential delivery.

Work delivery

• Support with the deliver activity, from resource planning to management reporting, with appropriate attention to risk and budget control.
• Responsible for continuous service improvement and process developments including maintaining and improving systems, policies and procedures that govern the performance monitoring, development and delivery of renewable technologies.
• Carry out other such duties as required from time to time to support business goals.

General

• You will be expected to always comply with Client, contract and the company’s stated policies relating to customer service and equality for all customers and employees.
• You will operate within the parameters of the company’s ISO and other accreditations.
• To work flexibly across all activities within the organisation, supporting and engaging with others to meet task deadlines, furthering the collective success of the company.