Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.

We are currently recruiting for a Customer Experience Specialist who will be responsible for delivering a smooth, seamless customer experience every time and at all stages of the customer’s journey.

Key Responsibilities:

• Order processing, planning and scheduling to Effast markets in a timely manner, adhering to daily deadlines

• Ensuring all orders are processed in a timely manner following the customer’s journey from order input to delivery

• Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any back orders and feeding back to customer

• Respond to customer enquiries and ensure all queries are resolved in a timely manner, providing proactive customer updates

• Regular contact with every customer to forge relationships, provide support and strengthen bonds

• Communicating with internal and external customers at all levels

• Management of all customer accounts for Effast, investigating monthly query lists for key accounts

• Full support to the external Sales team

• Provide training to Cross Functional roles where necessary

• Provide ad-hoc support to the UK Customer Experience Manager and Internal Sales & Business Development manager as requested

Skills & Requirements:

• Good working knowledge of IFS and Microsoft Office applications.

• Excellent communication skills.

• Understanding of the supply chain process.

• Effective liaison with other departments of the business at all levels.

• Ability to multitask and work to tight deadlines.

• Work effectively as a team as well as individually.

• Have a passion for customer service and work well with others to provide the best we can.

Benefits & Working Hours:

• Monday - Friday flexi start/finish of 8:00/9:00am until 4:30/5:30pm. Fridays are 8:30am until 3:00pm

• Hybrid working once training is complete

• 25 days holiday entitlement

• Save as you earn Sharesave Scheme

• Cycle to work scheme

• Contributory pension scheme - matched up to 8%

• Life assurance (linked to pension scheme membership)

• Free flu vouchers

• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services

• Staff discount on all Genuit Group products

• Free on-site parking