Key Account Manager (Facilities Management)

Location: London

Hours of work: 40

Contract Type: Permanent

The Key Account Manager will serve as the focal, single point of contact for the client within the contract, ensuring that our client maintains a sustainable, successful, and long-term relationship

Job Description

As Key Account Manager, you will be responsible for both strategic and tactical aspects of the contract, ensuring that all operational delivery meets contractual responsibilities.

In this role, you will focus on managing development and growth opportunities while ensuring the retention of contracts.

Your ability to foster strong client relationships and deliver exceptional service will be crucial to the continued success of our client in this key account.

If you excel in strategic thinking, operational excellence, and client management, this position offers a dynamic opportunity to drive success and growth within our client's business.

Key Responsibilities

• ​Drive operational development of IFS/FM solutions across the account
• Develop and maintain the Account Development Plan involving key stakeholders
• Develop and propose propositions. Ensure a pipeline of propositions
• Set up and manage client interactions across the country account with focus on innovation and best practice sharing
• Manage staffing and competence development of employees. Follow up resource performance balance
• Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes
• Ensure excellence in service delivery
• Develop and lead the development of delivery of Soft Services
• Map and mitigate operational and commercial risks on the contract in relation to the optimisation of profit
• Report and analyse measurements according to contract and ISS demands and drive performance projects

Professional and Personal Competencies/Qualifications

• Demonstrable experience as a Key Account Manager of running a large, complex contract in the Facilities Management sector (preferably in Healthcare but not essential)
• Effective negotiating and influencing skills
• Experience of managing Health & Safety compliance
• Problem solver with a commercial and solution focused approach
• Financially and commercially astute with P&L experience
• Good level of IT literacy and excellent report writing and presentations skills
• Experience of working to strict KPIs and SLAs
• Team management skills with experience of successfully leading and motivating a large team
• Excellent client relationship skills and stakeholder management