Technical Support Engineer   Bristol   £22,000 - £26,000   annual on-call allowance (£4,000)   profit share scheme   Hybrid working   Network Support   Cisco   Juniper   

An exciting opportunity has arisen for a Technical Support Engineer to join a leading UK network support provider. You'll be a technology enthusiast with a strong interest in network support and administration. You'll be upskilling yourself and knowledge through partnering with senior technical engineers and undertaking fully expensed industry recognised accreditations.

This position will suit you if you have a passion for technical problem solving within networks and are keen to advance you career in the sector. 

Your responsibilities will include:

• Provide technical support: Offer expert assistance to end-users and clients, troubleshooting network issues, and resolving them promptly.
• Customer service excellence: Maintain a high level of customer service for all support queries, adhering strictly to service management principles.
• Certification and development: Actively participate in Juniper’s certification path and Champion Program to enhance skills and knowledge.
• Network monitoring and troubleshooting: Continuously monitor network performance and swiftly address issues to ensure optimal reliability and efficiency.
• Security monitoring: Analyse and prioritise security alerts, performing initial steps of SOC playbooks with guidance from the Security team.
• Network upgrades: Participate in network upgrades and migrations, ensuring minimal disruption to services.
• Problem ownership: Take full responsibility for user problems, proactively working to resolve issues.
• Documentation: Thoroughly document network configurations, changes, and troubleshooting steps for future reference.
• Continuous learning: Stay updated on the latest networking technologies, certifications, and industry best practices.
• Onsite engineer management: Direct and manage onsite engineers to effectively resolve reported customer issues.
• Vendor liaison: Coordinate with upstream vendors as needed to resolve vendor-related issues.
• SLA monitoring: Track progress against customer SLAs to ensure service levels are consistently met.
• On-call availability: Be willing to participate in an on-call rota, including weekends and bank holidays, to ensure continuous support.

As the right candidate you'll have:

• CCNA, JNCIA-Junos, CompTIA Network+ or equivalent.
• Good understanding of common networking protocols/technologies such as Ethernet, TCP/IP, OSPF, IPSEC, DNS, DHCP and Wi-Fi.
• Experience with network monitoring and diagnostic tools
• Hands-on experience with network troubleshooting and configuration

It would be beneficial if you also have:

• 12 to 18 months networking experience with relevant professional qualifications of CCNA, JNCIA-Junos, CompTIA Network+ or equivalent.
• Experience of using ticketing systems or call logging software
• Knowledge of cybersecurity principles and practices

This is an excellent opportunity to join an established, industry reputable employer who reward their teams generously through the profit-share scheme. 

We welcome applications from experienced technical support pros and equally those looking to make their first move into technology and networks.

Apply Now

If you are ready to take on this challenging and rewarding role, we would love to hear from you. 

Want to know more? For an informal chat around this role and your next career move call/email Jamie Smith at Ballantyne Technology or click the apply button below