A renowned insurance broker in the UK and one of Northern Ireland's largest Commercial Insurance Brokers, is expanding its commercial insurance department. They are on the lookout for a talented and driven individual to join their team as an Account Handler.

As an Account Handler, you will play a vital role in our broking team, supporting their Account Executives in servicing their clients' commercial portfolios. This dynamic position will require you to liaise with clients, insurers, and Account Executives, building strong relationships and ensuring the smooth running of assigned portfolios.
They value your professional growth. You will receive comprehensive training on leading insurance systems, empowering you to excel in your role. As you demonstrate your capabilities, exciting career progression opportunities will be provided to enhance your development within the organization.
They believe in recognizing and rewarding your hard work. Along with a competitive salary, they offer an attainable bonus structure and a comprehensive benefits package designed to support your overall well-being.

Key Responsibilities:

• Ensure the seamless day-to-day management of assigned portfolios
• Familiarity with the Acturis insurance platform would be highly desirable
• Cultivate and maintain constructive and professional relationships with clients and insurers across all levels
• Serve as the primary point of contact for client and provider queries, providing proactive and efficient support
• Independently address inquiries from clients and insurers, keeping consultants informed as needed
• Assist Account Executives by preparing requested client reports using templates
• Thoroughly review provider documentation, resolving any discrepancies before forwarding to clients
• Collaborate with Account Executives, attending client meetings when required and subject to approval from the Account Handler Team Leader and team resourcing
• Ensure accurate maintenance of client records and data in alignment with systems and protocols
• Provide exceptional telephone support to both internal and external stakeholders, including clients, providers, and colleagues

Essential Criteria – must be clearly demonstrated on CV:

• Background in the insurance industry, either with an insurer or broker
• Strong background in customer service and sales

Additionally, the following qualities are essential:

• Excellent communication and interpersonal skills
• Proactive attitude with a natural ability to use initiative
• Outstanding organizational skills to manage multiple tasks effectively
• Ability to work under pressure and assimilate large volumes of information while maintaining attention to detail
• Strong teamworking skills, contributing to a collaborative environment
• Persuasive influencing and negotiation skills
• Proficiency in oral and written communication
• Commercial awareness to understand industry trends and dynamics
• Eagerness to learn and grow within the insurance field
• Resilience to handle challenges and embrace constructive criticism
• Flexibility to work both in an office and home environment

If you are passionate about insurance, customer service, and want to make an impact within a leading insurance brokerage, then apply for this exciting opportunity. Join this company where they can take your career to new heights!
Apply now or contact Siobhan from Abacus Careers.