Role: Customer Support Assistant

Location: Nr Hook Hampshire, RG29

Details: Full-time, 37.5 hours per week, Monday – Friday, Permanent

Salary: £23,000 - £25,000 (depending on experience and skills)

Role: A Customer Support Assistant is required to work primarily in the Sales and Marketing department of a successful industrial service company.

Duties to include:

• Dealing with day-to-day enquiries concerning current contracts.

• Ensuring that the contract renewal system is maintained.

• Receiving and processing purchase orders.

• Assisting with mail-shots, and despatching information to Customers.

• Providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently.

• Carry out general and routine office duties as required.

• Additionally, may be required to provide administrative support in other areas of the business.

Candidate Requirements:

• Have multi task experience, be able to work in a team, and be a good communicator at all levels.
• Have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them.
• Be confident with a professional and orderly nature.
• Be accurate, have an outgoing personality, and a positive and constructive approach.
• Be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Be able to use their own initiative and think independently.

 Knowledge of foreign languages although not essential, may be an advantage.