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Role: Business Support Coordinator
Contract Type: 12 month Fixed Term Contract - Maternity Cover
Located: Northampton/Hybrid
Package: Competitive pay, plus bonus and excellent company benefits
Shift Pattern: Part Time, 22.5 hours per week with flexible work pattern
 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

The role is responsible for supporting the RGC Operations Manager by collecting and updating management data, facilitating and coordinating RGC equipment deployments and supplies, managing customer relationships and ensuring the smooth operation of other day-to-day activities. This role is pivotal in maintaining high levels of customer satisfaction through adherence to Ricoh's processes and providing a white-glove service.

• Collection of Management Data - collect and update management data in the RGC Deal Log to ensure the most current data is ready for use by senior management and business analysts.
• RGC Equipment Deployments - facilitate and coordinate equipment deployments when RGC Equipment arrives at our 3PL (Third Party Logistics) Warehouse to ensure all necessary actions and resources are in place and cost control is maintained.
• Goods in Transit Management – support the RGC Operations Manager with the GiT ‘Goods in Transit’ to ensure equipment arrives to the UK in line with delivery dates to prevent unnecessary warehouse and transit costs. Ensure goods are invoiced within the required timescales to meet financial targets.
• Customer Relationship Support for CF Supplies - support customer relationships within the CF (Continuous Forms) Supplies remit. Update customers about stock arrival dates and any potential delays, to ensure customer satisfaction is maintained.
• RGC Inbox Management - monitor and manage the RGC Email Inbox, escalating where necessary, to ensure queries are responded to in line with contractually-agreed timeframes.
• Operational Coverage - provide cover for the RGC Operations Manager during their absence, handling light duties as required, to ensure that service levels are maintained.

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.