Customer Service Administrator

£12.63 per hour

6 months

Full time office hours

Tate are delighted to be working with a local client that is looking for a number of highly motivated customer service representatives to join their team.

Do you care about making a real difference in your job?

Would you like a role that coordinates emergency responses to real life situations?

If so, then read the below duties and if you feel this job resonates with you, apply now!

Main Duties

• Support partnership working with external organisations, maintaining links, and facilitating joint efforts.
• Provide administrative support and assist in delivering specialist projects, data provision, information gathering, and system updates.
• Undertake financial accounting and processing activities, ensuring accurate and effective financial record-keeping.
• Monitor and maintain systems.
• Control, amend, maintain, and review various manual and computerised records, data, and filing systems to ensure customer information is accurate and current.
• Carry out clerical support functions, including letter writing, arranging appointments/meetings, and producing reports.
• Maintain the daily rota for team members and arrange cover for sickness and annual leave.
• Ensure stock levels for equipment and supplies are maintained, and faulty equipment is collected. Undertake routine safety checks on equipment.
• Build effective relationships with team members to ensure the delivery of key projects and objectives.

What you need

• Customer Service experience, speaking with customers over the phone, via email and written correspondence.
• Administration experience, keeping systems up to date and recording correct information.
• Experience dealing with external agencies, other internal departments and different areas of the business.
• GCSE's in Maths and English

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.