About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are looking for a Customer Service Specialist to join our Rapid Diagnostics-Toxicology business in our Loughton (Essex) site. As a Customer Service Specialist you will be responsible for managing and assisting customers; booking their collections, dealing with queries and representing Abbott in customer meetings or communications with the aim of maximising customer testing quota’s and ensure all customers’ requirements are met.

What You’ll Do

• To build, develop and maintain solid working relationships with all ‘major’ customers
• Arrange customer testing bookings and control requests which include on-site, customer fixed site and in-house collection demands
• Providing regular customer and management information on customer activities with the aim of growing business revenue
• Overseeing and monitoring customer invoicing.  
• Log, monitor and respond to customer complaints.
• Manage the drug testing requests from customers by accurately recording special requirements
• Assist the Sales Department with account set up for new customers and implement  welcome calls
• Attend customer set-up and customer review meetings
• Support new projects, processes, systems and initiatives that will drive the business forward

Required Qualifications

• Educated to National standards
• Excellent verbal, written and communication skills
• IT literate and an intermediate skill in Word, Excel & Outlook
• A self-motivated, organized, positive individual with a flexible approach to work
• Previous experience in a customer service office based role

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.