In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service.

The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.

Main Responsibilities

• Provide first-class customer service tailored to each customer's need.
• Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system.
• Transfer customer learning and development experience into practical and focused product help material.
• Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges.
• Consult with customers and design technical bespoke report specifications for the Development team.
• Be a mentor for the Implementation Specialists.
• Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
• Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products.
• Work as part of a busy operational team to deliver world-class customer service to all company stakeholders.
• Maintain and produce operational documentation to a high standard
• Responsible for Identifying, generating, and communicating product enhancement ideas to product development.
• Form part of the Service Delivery Senior team.

Essential Requirements

• Minimum of 2 years of Onboarding Project management experience or Application Support.
• Sound technical knowledge including but limited to SFTP, API, data processing.
• Experience in using data mining tools.
• Strong analytical and problem-solving skills.
• Excellent communication and customer skills.

Desirable Requirements

• Experience working within a high-pressured operational environment.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• Experience in providing customer training on-site or online.
• Experience and knowledge of how to link business systems to improve business processes.