Job Title: Repair and Service Technician

About Us:
Our client is a leader in providing cutting-edge solutions to the aerospace industry and beyond. We are committed to innovation, quality, and customer satisfaction, delivering exceptional service and technical expertise. We are excited to offer a fantastic opportunity for a motivated Repair and Service Technician to join our dynamic team.

Job Overview:
The Repair and Service Technician will play a crucial role in supporting our service operations, solving application issues, and providing product or technical training to customers. This role involves corrective and preventative maintenance of tools and equipment, with a strong focus on customer satisfaction and continuous improvement. The ideal candidate will have a background in mechanical or electrical engineering, with hands-on technical experience and a deep understanding of the aerospace industry.

Key Responsibilities:

• Repair & Maintenance:
  Perform corrective and preventative maintenance on a wide range of tools and equipment, ensuring optimal performance and longevity.
• Application Support:
  Troubleshoot and resolve application issues, working closely with customers to identify and implement effective solutions.
• Customer Training:
  Provide product and technical training to customers, both formally and informally, ensuring they have the knowledge and skills to use our products effectively.
• Technical Expertise:
  Utilize your mechanical, electrical, or software engineering background to support technical inquiries and complex problem-solving.
• Customer Satisfaction:
  Maintain a strong focus on customer satisfaction, taking proactive action to meet or exceed customer expectations.
• Innovation & Problem-Solving:
  Identify innovative solutions to problems, challenging current thinking and developing new approaches that enhance service delivery.
• Communication & Collaboration:
  Communicate confidently and effectively with all levels, both internally and externally, fostering positive relationships and collaboration.
• Organisational & Ethical Standards:
  Uphold the company’s organisational, ethical, and social values in all business activities, setting a positive example for others.
• Time Management:
  Work to tight schedules, prioritising workload effectively to meet specific deadlines.
• Team Leadership & Mentorship:
  Conduct effective performance evaluations and mentor less experienced team members, helping them develop their skills and knowledge.
• Company Promotion:
  Effectively promote the company image, demonstrating professionalism and commitment to quality in all interactions.
• Continuous Learning:
  Attend training sessions to develop relevant knowledge and skills, staying updated with the latest industry trends and technologies.

Qualifications:

• Education:
  ONC or HNC in Mechanical Engineering or a related field (Mechanical/Electrical/Software Engineering).
• Experience:
  Hands-on technical experience in repair, maintenance, and customer support, preferably within the aerospace or related industry sectors.
• Technical Skills:
  Strong understanding of mechanical, electrical, or software systems, with the ability to troubleshoot and resolve complex technical issues.
• Customer Focus:
  Proven ability to maintain a clear focus on customer satisfaction and take action to meet customer expectations.
• Communication Skills:
  Excellent communication skills, with the ability to interact confidently with all levels, both internally and externally.
• Problem-Solving & Innovation:
  Ability to identify alternatives to current thinking and develop innovative solutions to problems.
• Teamwork & Leadership:
  Experience in mentoring and training others, with the ability to lead by example and promote a positive team environment.
• Flexibility:
  A flexible approach to work, with the ability to adapt to changing priorities and work effectively under pressure.

Why Join Us?

• Exciting Opportunities:
  Be part of a forward-thinking company in the aerospace sector, with opportunities for professional growth and development.
• Impactful Role:
  Play a key role in maintaining and improving the quality of our service offerings, directly contributing to customer satisfaction and company success.
• Professional Development:
  Benefit from continuous learning and training opportunities to enhance your skills and advance your career.