Tool Service & Repair Technician - Expiring soon!
Posted 14/08/2024 by Osprey Engineering Solutions
Job Title: Repair and Service Technician
About Us:
Our client is a leader in providing cutting-edge solutions to the aerospace industry and beyond. We are committed to innovation, quality, and customer satisfaction, delivering exceptional service and technical expertise. We are excited to offer a fantastic opportunity for a motivated Repair and Service Technician to join our dynamic team.
Job Overview:
The Repair and Service Technician will play a crucial role in supporting our service operations, solving application issues, and providing product or technical training to customers. This role involves corrective and preventative maintenance of tools and equipment, with a strong focus on customer satisfaction and continuous improvement. The ideal candidate will have a background in mechanical or electrical engineering, with hands-on technical experience and a deep understanding of the aerospace industry.
Key Responsibilities:
- Repair & Maintenance:
Perform corrective and preventative maintenance on a wide range of tools and equipment, ensuring optimal performance and longevity. - Application Support:
Troubleshoot and resolve application issues, working closely with customers to identify and implement effective solutions. - Customer Training:
Provide product and technical training to customers, both formally and informally, ensuring they have the knowledge and skills to use our products effectively. - Technical Expertise:
Utilize your mechanical, electrical, or software engineering background to support technical inquiries and complex problem-solving. - Customer Satisfaction:
Maintain a strong focus on customer satisfaction, taking proactive action to meet or exceed customer expectations. - Innovation & Problem-Solving:
Identify innovative solutions to problems, challenging current thinking and developing new approaches that enhance service delivery. - Communication & Collaboration:
Communicate confidently and effectively with all levels, both internally and externally, fostering positive relationships and collaboration. - Organisational & Ethical Standards:
Uphold the company’s organisational, ethical, and social values in all business activities, setting a positive example for others. - Time Management:
Work to tight schedules, prioritising workload effectively to meet specific deadlines. - Team Leadership & Mentorship:
Conduct effective performance evaluations and mentor less experienced team members, helping them develop their skills and knowledge. - Company Promotion:
Effectively promote the company image, demonstrating professionalism and commitment to quality in all interactions. - Continuous Learning:
Attend training sessions to develop relevant knowledge and skills, staying updated with the latest industry trends and technologies.
Qualifications:
- Education:
ONC or HNC in Mechanical Engineering or a related field (Mechanical/Electrical/Software Engineering). - Experience:
Hands-on technical experience in repair, maintenance, and customer support, preferably within the aerospace or related industry sectors. - Technical Skills:
Strong understanding of mechanical, electrical, or software systems, with the ability to troubleshoot and resolve complex technical issues. - Customer Focus:
Proven ability to maintain a clear focus on customer satisfaction and take action to meet customer expectations. - Communication Skills:
Excellent communication skills, with the ability to interact confidently with all levels, both internally and externally. - Problem-Solving & Innovation:
Ability to identify alternatives to current thinking and develop innovative solutions to problems. - Teamwork & Leadership:
Experience in mentoring and training others, with the ability to lead by example and promote a positive team environment. - Flexibility:
A flexible approach to work, with the ability to adapt to changing priorities and work effectively under pressure.
Why Join Us?
- Exciting Opportunities:
Be part of a forward-thinking company in the aerospace sector, with opportunities for professional growth and development. - Impactful Role:
Play a key role in maintaining and improving the quality of our service offerings, directly contributing to customer satisfaction and company success. - Professional Development:
Benefit from continuous learning and training opportunities to enhance your skills and advance your career.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- MDA-107
- Job ID:
- 222163321
- Applications:
- Less than 10
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