Aftercare Manager
Permanent Position
NW- East London Patch
£50,000 - £60,000 + Benefits Package 

Description: 

Our client is a national leader in the construction industry with a proven track record of delivering exceptional building projects. They pride themselves on commitment to quality, sustainability, and client satisfaction. As they continue to expand their portfolio, we are seeking a dedicated Aftercare Manager to join our team.

This contractor operate across multiple sectors including education, leisure, residential, commercial and retail.

The Role:
As an Aftercare Manager, you will play a pivotal role in ensuring the successful transition of our projects from construction to occupancy. You will be responsible for managing the post-completion phase, maintaining client relationships, and ensuring that every project meets our high standards of quality and service. This is an exciting opportunity to make a significant impact and be a part of a dynamic team within a reputable organization.

Key Responsibilities:

* Oversee the aftercare process, ensuring all contractual obligations are met post-handover.

* Act as the main point of contact for clients following project completion, addressing any queries or issues that arise.

* Implement and manage efficient aftercare processes to guarantee client satisfaction.

* Collaborate closely with project teams to gather feedback and resolve any ongoing issues.

* Conduct regular site visits to monitor project performance and address any concerns.

* Develop and maintain strong relationships with clients and stakeholders.

* Prepare and maintain aftercare documentation, including action plans and reports.

* Lead the aftercare team, providing guidance and support to enhance service delivery.

* Facilitate training sessions for clients and end-users on the operation of newly completed facilities.

Requirements:

* Proven experience in aftercare management or a similar role within the construction industry.

* Project Management experience is desired

* Strong knowledge of building processes and standards.

* Excellent communication and interpersonal skills.

* Ability to foster strong relationships with clients, stakeholders, and team members.

* High level of organizational skills with the ability to manage multiple projects simultaneously.

* Relevant qualifications in construction management, facilities management, or a related field are preferred.

If you feel as though this position would be a good fit, please apply through this advert or contact Chloe Kearns directly with your CV on (url removed)