Tech Ops Specialist

Location: Luton/Hybrid

The Role

In this role you'll be a lifesaver for our recruitment teams working across many different VMS (Vendor Management Systems). The teams rely upon you to support their time critical issues, or for recommendations on how you can improve their current configuration to better support their operational needs.

You'll have a passion for trouble shooting and helping our teams with recruitment technology issues. If you aren't in a helpdesk role at the moment, perhaps you might be in a recruitment role - and have released that you have a 'knack for tech'. You'll be the one who, in a spare moment, likes to have a look around all the system menu options in the VMS wondering what they do, and how they could help you.

In a Tech Ops Support environment, you'll be working from a ticketing system, allowing you to prioritise the most urgent of issues and manage escalations to our third-party providers as required.

Key Responsibilities

• Monitoring ticketing tool to ensure all new incidents are responded to, triaged, and actioned within SLA
• Work closely with third-party providers to resolve issues
• Work closely with internal departments to solve tech related issues
• Monitor system integrations
• Recommend and implement system changes to improve efficiency and reduce errors
• Identify ticket trends, and suggest proactive steps to reduce ticket volumes
• Educate users on the correct way to perform workflows when user error is the cause of system problems
• System testing to identify any negative impacts of changes

The Candidate

• Strong problem solving and analytical skills
• Excellent verbal and written communication skills - you will be required to explain complex technical issues to non-technical users
• Excellent knowledge of a leading VMS products e.g. SAP Fieldglass, Beelline, VNDLY
• Comfortable with manipulating large data sets (including VLOOKUPS)
• Competent in the use of core MS office products
• A strong interest in technology & innovation - specifically cloud based / SaaS applications

What Can We Offer You?

• A competitive salary package
• 25 days annual leave plus public holidays, and your birthday off
• Company pension,
• Blended working - from home and our Luton office
• Benefits
• An environment where your learning and development is supported through a range of various learning tools and courses

Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific.

At Impellam we believe in the power of work.​

Through the power of work, we build better businesses and help people lead more fulfilling lives.​

Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, ​but in how we are united by one purpose, one culture, one ​driving force.​

We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates.

None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.​

We trust our Virtuosos and give them the freedom and autonomy ​to do the right thing, to adapt and see the possible in the impossible. We make sure people make ​the difference. ​

Together, we can deliver ​a world where you'll always ​have exceptional people ​doing exceptional work.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.