We are recruiting for a leading UK-based company that are recognised for their commitments to ethical practices, using natural and cruelty-free ingredients in their products. They are dedicated to supporting charitable causes, reflecting a strong ethos of giving back to their community, and believe it is also important to create a fulfilling and healthy workplace for their hardworking employees.

They are looking for a Customer Service Manager to join their Horsham team on a full time basis (Monday - Friday, 9:00am - 5:00pm).

Why Work Here?

• 4% pension contribution
• Life assurance plan
• Additional day of annual leave and a £500 bonus (pro rata) after 5 years of service
• Further extra day of annual leave and a £1,000 bonus (pro rata) after 10 years of service
• Half-day annual leave on Christmas Eve and New Year's Eve
• Free parking
• 50% discount on company products
• Weekly delivery of fresh fruit and snacks to the office

Who Are They Looking For?

• A driving license is required.
• Strong attention to detail and excellent communication skills.
• Ability to manage workload and prioritize tasks effectively.
• Proficiency in English, both written and spoken.
• Good numerical skills and familiarity with Microsoft Office (Word and Excel).
• Enthusiasm for learning new skills and developing product knowledge.
• Proactive, "can-do" attitude with a focus on improvement.
• Previous experience in a customer care role, especially with telephone, live chat, and email (using Gorgias), is a plus.

What Does The Role Look Like?

• Manage and support the customer service team, ensuring workflow efficiency and team productivity.
• Resolve customer complaints and service issues, liaising with other departments as needed.
• Conduct yearly performance reviews and oversee team leave and sickness.
• Train new employees and keep the team updated on systems, products, and procedures.
• Handle customer communications across various channels, process orders, and manage customer returns and refunds.
• Maintain professional relationships and assist other departments with administrative tasks.

If you are interested in becoming a part of an ethical and environmentally friendly company who cares about what they do, apply here or contact Jamie Watson at Clearline Recruitment.

Job Title: Customer Service Manager

Salary: £30,000 per annum

Location: Horsham

Full Time: Monday - Friday, 9:00am - 5:00pm