An excellent opportunity has arisen for a full-time Customer Care Representative based in London, with flexibility for hybrid / remote work.

About the role
The role of Customer Care Representative is a great opportunity for someone that is not just looking for a job, but who wants to develop and build a career for themselves.  Responsibilities include:

• Answering incoming phone calls, emails, and customer care requests
• Using the CRM to process and resolve customer cases in a timely and efficient manner
• Updating customers on order statuses and product knowledge requests
• Assisting customers with technical troubleshooting of products striving for one-call resolutions
• Processing customer orders/changes/returns according to established department policies and procedures
• Performing and completing project-based duties as assigned
• Providing timely feedback to the Customer Care Manager regarding service failures or customer concerns

About the rewards
As Customer Care Representative there is a salary on offer of £28,000 to £32,000 per annum, depending on experience.

About you
To be successful for the role of Customer Care Representative, you must have / be:

• Ideally 2 years customer care and/or Sales experience
• Strong communications skills, displays integrity and empathy to all customers
• Able to work well independently and as part of the team
• A creative problem solver
• Technical mindset and understanding
• Passion to learn new information and ability to grasp new concepts
• Articulate and able to convey information clearly
• The ability to manage and process multiple tasks simultaneously
• Technical Troubleshooting via phone on WhatsApp or Facetime
• Interest in health and wellness is a bonus!

About the company
Our client is a global leader in personalised infrared light therapy, committed to energising and empowering customers through patented infrared technology that can improve quality of life. They are building a global community of businesses, consumers, and trusted experts to support their customers every step of the way.

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Care Representative on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!