Service Administrator
Posted 01/10/2024 by Horner Recruitment
Purpose of the role:
- To provide full and comprehensive administration support for engineers, dispatchers and service management.
- Ensuring the highest level of customer service is delivered and all KPIs are achieved.
- Full and comprehensive administration support to service customers and suppliers (internal and external).
- Ensure correct and swift processing of all work recorded in SAP.
Main duties:
- Processing and control of subcontract orders and invoicing
- Preparation of SAP quotations for external repairs
- Raising any necessary credits and debits
- Raising Purchase Orders for suppliers, follow up, control and monitor
- Provide cover for service dispatcher when required
Team responsibilities:
- Build a strong and positive relationship with customers, engineers and colleagues
- Processing service reports through to invoice
- Invoice queries and resolution/escalation as required
- Proactive follow up of quotations raised for external repairs and PM contracts
- Control and resolution of all SAP error reports
- System cleansing as required referring to the error logs.
- Process engineer’s timesheets, checking for accuracy, productivity, overtime
- Allocate and order Sub–contracted work
- Handling and filing of Paperwork
- Handling and logging of customer calls efficiently and by agreed procedure
- Participate in regular ASM / Admin / Dispatch meetings.
- Participate in regular Engineer meetings General office duties
- To raise and follow up new Customer request forms
- To ensure all Customer Processes are followed and SLA are adhered to
- Maintain and amend Customers CRM database
- Type:
- Temporary
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- HR-SA
- Job ID:
- 222175769
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