Role: Customer Service & After-Sales Support Representative
Location: Manchester Near the Airport (Free Parking Available)
Hybrid Working: Monday - Friday with up to 2 days remote per week
Salary: £23,200 + annual bonus

Search Manchester are working alongside a market leader within their industry and are looking for a proactive Customer Service & After-Sales Support Representative to join their close-knit team. You'll be the first point of contact and delivering exceptional support across the diverse product range.

Key Responsibilities:

• Provide prompt assistance via telephone and email for customer enquiries and complaints.
• Manage orders for after sales enquiries, ensuring timely deliveries.
• Maintain an up-to-date database of product issues and handling complaints efficiently.
• Provide general administrative support.

What We're Looking For:

• Previous experience in customer service, ideally with complaint handling.
• Ability to manage multiple tasks with accuracy and professionalism.
• Strong written and verbal communication skills.
• Familiarity with business systems (SAP experience is a plus).
• Proficiency in word processing, spreadsheets, and CRM systems.
• Empathy balanced with a results-driven mindset.

Benefits:

• Access to online learning platforms for continuous skill development.
• Employee benefits platform with perks and discounts.
• Pension scheme
• Hybrid work model with up to 2 days remote.
• Employee Assistance Program for personal and professional support.
• Free on site parking.
• Recruitment Process:

So if you're based in Manchester and passionate about enhancing customer satisfaction and thrive in a flexible environment, this is the role for you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.