About the Job

As a Sales Manager at Lampton Leisure, you will be responsible for leading the sales team at Isleworth, driving new sales and membership retention, whilst maintaining first class customer service to make this leisure centre the number one of choice in the area. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our sales team is always delivering excellent customer service. 

Key Responsibilities include:

Overseeing the activities and performance of the Sales and Retention team  
Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service  
Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers. Undertake local competitor analysis and react appropriately to socio-demographic trends  
Adopt a proactive approach to driving sales and retention, ensuring the integrity of Lampton Leisure sales driving, retaining, and reporting procedures are adhered to.  
Managing organizational sales by developing a monthly KPI, Marketing & Cancellation plan to cover sales, revenue, cancellation, and Rota.  
Tracking sales goals and reporting results to Sales & Retention Manager daily, weekly & Monthly  
Achieve monthly all sales target, all membership net gain, retention, and enquiries. Be accountable for individual sales for Isleworth and work towards achieving an individual sales target on a monthly basis.  
Drive all revenues, including Swim School, Junior Membership, Memberships, PAYG and member retention  
Ensure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken, and a weekly analysis of comments is produced. 

About you

To be successful in this role, you will have excellent and proven sales experience, ideally within the leisure industry, with experience leading a successful sales team. You will have the ability to build strong relationships, strong sales and negotiation skills, and the ability to influence and motivate team members. Good computer skills with experience of using a CRM / Booking software would be ideal.

In return Lampton Group will offer you 

Free parking at all Leisure Centre Sites
22 days holiday allowance, plus bank holidays
Free  gym membership 
Lampton Rewards - discounts and offers from top brands and services
EE rewards - 20% off phone, sim and mobile broadband
Enhanced Maternity and Paternity leave 
Pension Scheme  
Refer a Friend Scheme offering up £250 for each new employee referred
Staff wellbeing services, including access to online GP, occupational health and EAP
Flu Jabs   
Eye care vouchers and support towards glasses 
Cycle to work scheme 
Electric Car salary sacrifice scheme 

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.

About Lampton Group

The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of five distinct business areas:

Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.
Recycle - delivering domestic refuse and commercial waste collection as well as  recycling services.
Greenspace - delivering horticulture and conservation services, and parks maintenance.
Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.
Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.  

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.