Principal duties and responsibilities:

1.The processing and monitoring of financial information including invoices, reconciling accounts, purchase card transaction and ensuring prompt and accurate payments are made. 

2.Assist with raising re-charges, taking payments from customers and monitoring such information. 

3.Administration and maintenance of statistical data on a number of independent software packages as required.

4.Dealing with calls from members of the public, customers and contact centre, either directly or via the Customer Records Management System. Identifying calls which require to be passed onto officers within departments and maintaining accurate records of any contact with members of the public.

5.Supporting the department by running online searches as required, collating the information and providing reports to Officers as required.

6.To receive, determine, prioritise and process applications as required by each department.

7.Assist senior officers with Grant Funding applications, co-ordinating financial information and providing information as required to complete the requirements of the funding.

8.Preparing and sending standard template letters as required, updating customer records to reflect contact from the departments and ensuring compliance with data protection requirements at all time. 

9.Maintain accurate records of work streams within the department, co-ordinate and monitor deadlines when required.

Person specification – Qualifications, Knowledge, Experience & Skills:

1.Educated to NVQ Level 3 or equivalent relevant qualification.

2.Previous administrative experience

3 Competency on I.T applications to include Microsoft Office (Word, Excel, Powerpoint, Access). 

4.Customer focussed approach with proven experience of interaction with customers, resolving difficult issues through the use of mediation and negotiation. 

5.To work in a flexible, organised, methodical and accurate manner.

6.Ability to work under pressure to achieve deadlines and on own initiative.

7.An understanding of financial processes

8.Experience of report writing and data analysis.

9.Excellent communication skills and able to work as part of a team.

10.To be receptive to new ideas and adopt a flexible approach to service delivery.

11.An understanding of financial processes and experience of monitoring grant funding and adhering to audit requirements.

12.Ability to deal with and manage sensitive information.