SERVICE IMPROVEMENT OFFICERS

(Fixed Term Contract for 12 months initially)

(London based)

Full Time – 37.5 hrs per week

Salary: £37,500 per annum, plus £2,600pa London Weighting

We are looking for two Service Improvement Officers support the development of continuous improvement of services in line with the organisations aims, objectives and values.

The role will be to visit services in London working proactively with operational managers and teams to develop an improvement plan and support the team in the implementation of these changes.  You will also be proactive in identifying and raising any additional concerns as well as areas of good practice to support our managers in the Southeast with their recruitment administration requirements.

We are looking for someone who has:

• A track record of managing excellent services or a background in support management.
• Proven leadership ability with a proactive approach to problem solving.
• Good collaboration skills and a calm and measured approach.

You will be organised, flexible and able to prioritise your own work. You will be used to working to deadlines, have excellent communication skills and be able to work quickly and accurately. In addition, you will be resilient and able to work under pressure.

In return, we are offering a competitive annual salary, 25 days annual leave on appointment and the opportunity to develop and increase your skills.

Reports to: Service Improvement Lead

Purpose of Job

The Service Improvement Officer will support the development of continuous improvement of services in line with the organisations aims, objectives and values.

Areas of improvement will have been identified through but not limited to the audit process, management accounts, a report produced by the continuous improvement lead, or a concern raised by the senior leadership team.

The role will be to visit services working proactively with operational managers and teams to develop an improvement plan and support the team in the implementation of these changes.  You will also be proactive in identifying and raising any additional concerns as well as areas of good practice.

This not an audit role, you will work closely with and be the interface between the services and the quality team

Key Responsibilities and Accountabilities

You will be expected to:

• work alongside the manager of the service and operational leads to support improvements identified in relation to some or all of the following

- support, both in relation to the people we support and colleagues

- recording and reporting

- organisational and legal requirements

- hours delivered and commissioned and any other rota issues

• You will link the team to others within the organisation who may be able to support or assist
• You will need to be able to challenge practice and point out good practice
• Ensure the manager is cognisant of and familiar with systems, processes and policies
• You will enable, support and coach the managers of services, team leaders, seniors and support workers
• Raise any worries/concerns with the manager and with your manager
• To perform all duties in accordance with the policies and procedures of our client and current Health and Safety at Work regulations.
• To undertake any other duties as appropriate to the post.

This job description may be subject to review and change in consultation with the post holder.

The closing date for the receipt of applications is:

• Friday 30th August 2024
• Interview date TBC

For more information, and an informal discussion about the position, please contact Zoe Ward.