IT Support Specialist
Contract | €220/day | Galway | Hybrid

We are looking for an experienced IT Support Specialist with 3+ years of handson experience to join our client's team in Galway. This role requires a dynamic professional who can troubleshoot complex issues, provide highlevel support, and maintain optimal system performance. You will be responsible for ensuring seamless operations across multiple client environments.

Responsibilities:

• Provide Level 2 and 3 support for desktop, laptop, and mobile devices, including troubleshooting and configuration.
• Manage user accounts and permissions in Active Directory and Office 365.
• Assist with the deployment and maintenance of software applications and updates.
• Resolve complex technical issues escalated from Level 1 support and document solutions.
• Collaborate with IT teams to maintain network security and manage VPNs.
• Monitor system performance and proactively address potential issues.
• Support remote users and provide onsite assistance when required.

Requirements:

• 3+ years of experience in IT support, with strong expertise in troubleshooting Windows OS and Office 365.
• Proficient in managing Active Directory and Group Policies.
• Experience with VPN configuration and network security practices.
• Ability to handle complex technical issues and provide clear, concise documentation.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fastpaced environment.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

If you're an IT Support Specialist ready to take on new challenges, or if you're exploring other IT support opportunities, please contact Jamie McCaul at Reperio Human Capital to begin a discussion today.

Reperio Human Capital acts as an Employment Agency and an Employment Business.