JOB SUMMARY
To provide an efficient secretarial and typing support to General Practitioners and Practice Manager. Must be able to communicate and organise effectively and maintain good working relations with all practice staff. Also to communicate with other professionals and patients, ensuring discretion and confidentiality at all times.

DUTIES AND RESPONSIBILITIES
• To transcribe correspondence, typing referral letters, routine letters and reports, either from digital dictation or hand written notes.
• To book hospital apppointments via the e-Referral appointment facility and to liaise with the patients about choice and booking of their appointments.
• Attend e-Referral group meetings.
• Monitor and action tasks in SystmOne.
• To deal with telephone enquiries, liaising directly with professionals and patients in an efficient and courteous manner.
• Prepare invoices as required
• To record all work activities on shared spreadsheet to ensure effective handover.
• To carry out emailing as necessary.
• Frank and post outgoing mail.
• Handle requests for copies of patient records
• Handle requests for medical reports from insurance companies
• To provide an overall and comprehensive secretarial service to the Practice.
• Any other administrative duties required to assist the running of the practice.

WORKING RELATIONSHIPS
All Burwell Surgery staff and other health providers

OTHER
This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the jobholder.
GENERAL RESPONSIBILITIES
• Company policies and procedure - To adhere to Burwell Surgery agreed policies and procedures.
• Equal Opportunities - To promote and develop the equality of opportunity in accordance with Burwell Surgery’s Equal Opportunities Policy.
• Confidentiality - To protect the confidentiality of information relating to Burwell Surgery, Patient and Staff or other agencies
• Quality - To provide a quality service to internal and external agencies.
• Health and Safety -To share responsibility for abiding by Health and Safety policies and regulations and acting in accordance with the Risk Management Policy.
• Lone Working - You may have to work alone, and therefore you are required to adhere to the relevant lone working policy.
• Risk Management - All members of staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.