Customer Experience Executive
Posted 19/08/2024 by Imperial Search Ltd
Responsible for being a single point of contact for the Customer during the Customer Journey from the home demonstration visit through to the handover and post completion customer journey.
Ensuring the key customer journey touch points are delivered to enable excellent service satisfaction.
Key Results Areas:
Delivery
- To be an additional point of contact for the customer during the Customer Journey from the Home Demonstration visit of the home through to the handover and post completion customer journey, up to 20 weeks.
- Responsible for regularly updating the client on build progress
- Keeping in touch and building relationships, this includes coordinating 10 week letters.
- Deliver regular, accurate communication and updates whilst assisting in making key customer journey touch points
- Monitor, track, log and distribute customer satisfaction surveys for the business and liaise with customers on satisfaction levels.
- Track all customer touch points and ensure all paperwork and processes are taking place as and when they should be
- Assist with reporting and statistics on areas of responsibility to help improve the service and experience we deliver to our customers, culminating in a smooth handover to the Regional Customer Service Manager to maintain that service through to the end of the defect liability period.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Telephone:
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- Job Reference:
- Customer Exp Exec
- Job ID:
- 222190395
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