Role:  Claims Handler

Location: Liverpool

Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working. 

Salary: Annual salary of £24,255 plus a performance related bonus opportunity of up to £1,500 annually (paid quarterly and subject to passing probation)

Our Total Loss Department is looking for conscientious and empathetic individuals to provide support to our customers at a time when they need us the most. We are looking for people with who thrive on engaging with customers to ensure we achieve the right outcome for both customer and company. 

You will be responsible for assisting our policyholders with insurance claims providing the very highest standards of customer service, ensuring that each incident is handled with appropriate time scales and professional manner.

What you will be doing:

• Proactively manage a portfolio of policyholder total loss claims through to settlement.
• Complete thorough indemnity investigations out on all cases
• Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
• Ensure that all validated claims are processed within the agreed SLA’s
• Provide excellent customer service level expectations, taking ownership of all inbound communication
• Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
• Provide effective communication to Policyholder of all claim decisions and progression of insurance claims
• Maintain effective diary management to reduce settlement time
• Expertly assess policy indemnity

What we’re looking for:

• Experience working in a telephone-based customer service environment
• Attention to detail
• Strong customer service skills
• Motivated self-starter
• Confident and persuasive communicator
• PC literate with excellent administration and processing skills

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 bonus for every new colleague you recommend to the business
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network
• Free Hot Drinks*
• Dress Down Days
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*on selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.