IT Manager

Salary: £50,000 - £60,000

Location: London (Hybrid)

Permanent

I have an exciting IT Manager opportunity with one of the country's leading independent communications companies.

Our client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.

This is an exceptional time to join the company, supporting clients in 100 different countries via our UK-based Network Operations Centre and our in-house technical, engineering and professional services teams, as well as via our established network of global partners.

Their culture is open, honest & supportive and they only partner with best-of-breed technology vendors such as Microsoft, Cisco, Amazon, Genesys & Avaya.

They have a service-based culture, which earns "Trusted Advisor" Status with blue-chip customers. We require skilful, ambitious and flexible staff to work alongside us to continue our success and expansion.

As IT Manager you will be expected to report on all aspects of IT, identify opportunities for improvement and help develop new features on the business systems and core infrastructure.

The Role

As IT Manager, you will be working within the Operations department ensuring the business systems are secure, operating optimally and always available to both staff and clients. You will be expected to report on all aspects of IT, identify opportunities for improvement and help develop new features on the business systems and core infrastructure.

Having experience working with on premise and cloud based solutions, you will be aware of the challenges of integrating diverse solutions while maintaining data security and future proofing solutions.

Streamlining our service offerings and the use of automation will be key to success of the team and business. Communication internally within the team as well as around the other business units will be crucial to driving customer success and identifying issues before they arise.

Responsibilities

• Management of IT Support teams in UK, South Africa & India
• Interviewing and recruitment of IT professionals
• Creating and maintaining corporate and personal development plans for IT Support teams
• Undertaking staff appraisals, setting corporate and personal goals
• Ensuring ITIL best practices are utilised within IT Support
• Reporting on Internal IT Support performance
• Management of IT Managed Service Provider (MSP) & leading IT MSP service reviews
• Reporting on IT MSP performance
• Building and managing IT Budget, forecasting for growth
• Ensuring compliance with Data Protection register
• Creating and maintaining ISO27001 policies, processes and guidelines in-line with Compliance
• Ensuring IT policies are adhered to and have auditable evidence
• Acting as primary interface for IT during compliance audits
• Managing IT escalations
• Liaising with Project Managers & Solution Designers
• Attending New Product Introduction (NPI) meetings

Essential Skills & Experience

• Excellent knowledge and understanding of:
  • O365
  • Active Directory
  • Cloud solutions
• In depth understanding of applying ITIL best practices to ITSM
• Excellent team building and motivational skills
• 24/7 Service Desk management skills
• Excellent knowledge of building and maintaining IT policies and processes
• Demonstrable track record of Change, Configuration and Release Management processes
• Excellent ISO27001 experience
• KPI/SLA/OLA implementation and monitoring

Desirable Skills & Experience

• Experience of:
  • PCI/DSS requirements
  • Utilising systems to support a secure environment
  • Requirements for handling security vulnerability breaches
  • Building ServiceNow customer service request & incident portals
  • Building ServiceNow CSM & ITSM workflows
  • Supporting Salesforce
  • Supporting NetSuite
  • Monitoring systems, such as, Logic Monitor, Nectar, SolarWinds
  • WAN, LAN technologies, such as, Cisco, Meraki, Juniper
  • Managing data migration projects

Desirable Certifications

• ITIL v4 Foundation , Service Manager
• MSCE - Microsoft Certified Systems Engineer

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.