Reporting to: Collections Team Leader

Location: Milton Keynes / Hybrid Working.

Working Hours: 37.5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.

Must have collections expereince for this role. 

Benefits:

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
• 26 days annual leave – plus your birthday off and an extra day for each year you’ve worked, capped at 4 years (that’s an additional 4 days!)
• Discounted gym memberships
• Access to Perks platform.
• It’s all about balance – Our hybrid work environment encourages employees to utilise the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide.
• Life Assurance.
• Cycle2work Scheme
• Eyecare vouchers

Role Purpose: To manage and provide top-quality customer service and support to Snap customers. Advise them of the best reasonable action to take to get their accounts up to date, following and adhering to our strict company policies and FCA regulations.

Your Key Tasks and Responsibilities will include:

• Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
• Communicating with customers via digital channels (SMS, email and chat)
• Working with customers who may be facing financial difficulties and working with them to come up with a solution.
• Making informed decisions based on the unique circumstances and information given.
• Providing suitable decisions based on each individual customer and the business.
• Providing top-quality service to all customers.
• To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.

Collections Advisor skills and experience:

• Previous collections experience.
• Familiar with regulatory requirements.
• Successful track record of building strong relationships with customers and colleagues.
• Exceptional communication skills (Face to Face and Written).
• Competent with a PC and MS Office.
• Time management.
• Ability to prioritize tasks.
• Attention to detail and rapport building.
• Passionate with a desire to go the extra mile to succeed.
• Friendly and helpful, coupled with a great attitude!
• Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
• Desire to play to win as a team.
• FCA knowledge.

Please apply now if you have previous Collections Advisor expereince. 

Thank you.