Red Recruitment is recruiting a 3rd Line IT Support Engineer in Kidderminster to join our client, a telecoms and technology company who are recognised as a leader in their field. They offer 24/7 support to their customers based all across the UK.

The salary for this position is £25,000 - £35,000 per annum and is Monday to Friday only.

Benefits and Package for a 3rd Line IT Support Engineer:

• Salary: £25,000 - £35,000 per annum (depending on experience)
• Hours: Monday - Thursday, 8.45am - 5.30pm and Friday 8.45am - 5pm
• Contract Type: Permanent
• Location: Kidderminster
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health and wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Casual dress

Key Responsibilities of a 3rd Line IT Support Engineer:

• Being the escalation point for customers' technical issues, investigating challenging problems and helping to resolve customer queries
• Taking ownership of complex issues to resolution and providing technical support
• Diagnosing and troubleshooting technical issues, in accordance with the job role performed
• Working to move the technical solution forward and reduce the recurrence of issues
• Researching and identifying solutions to software and hardware issues

Key Skills and Experience of a 3rd Line IT Support Engineer:

• High level technical experience gained in a hands-on-role
• You should have experience in:
  • Windows and MAC desktop operating systems
  • O365 Administration/O365 Exchange
  • Microsoft Intune
  • Server Administrative Tools
  • Firewalls and Switches
  • VMWare
  • Citrix
  • Networking Protocols

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)