The Rewards and Benefits on Offer;

• ASAP start available
• Working for a blue-chip company with a great team-based culture.
• Excellent training and development opportunities
• A permanent contract from day one!
• The opportunity to work hybrid.
• Working Monday – Friday standard days – 09:00 – 17:00.

The Company you will be working for;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be doing;

• Providing phone and email support for customer queries
• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
• Responsible for managing effective communication and coordination between team members.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
• Must be available to work full time Monday – Friday and the occasional ad hoc weekend, which is request based.

About you;

• Telephony experience

• Customer resolution experience
• Ability to advise customers on platform usage – training provided
• Excellent communication skills
• Good time management skills
• Highly organised and good at multitasking with the ability to prioritise workload and requirements
• Day to day use of Microsoft Office, Outlook, Word, Excel etc.