We are currently recruiting a process assistant for our client based in Cardiff.

This role is initially until 14th October 2024

Pay rate £12 per hour

Job Description

Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude for a customer focused roles for a Public Sector client based in Cardiff.

Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially until october 2024 period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!

Key Responsibilities

• Answer incoming and making outbound calls
• Answer webchat queries
• Management and resolve customer queries
• Booking appointments & additional services for customers
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Other duties as assigned
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.
• Maintain and update information held on a data base
• Support line management on any additional admin when required.
• Maintain records for audit purposes.
• Ensure deadlines are met.

Essential Skills

• Experience preferred with webchat application but not essential
• Call centre experience preferred
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Attention to detail in record keeping
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility;
• Accurate and timely delivery of tasks
• Excellent organisational skills

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.