Job Title: Operations Manager

Location: Wrexham

Salary: Up to £50,000 – depending on experience, plus bonus

Job type: Full time – Permanent. Working locally Monday to Friday 8am to 5pm but with flexibility to suit.

Are you passionate about safety and security? Do you thrive in a dynamic environment where your expertise can make a real difference? Look no further! We are seeking dedicated professionals to join our family-run business—a leading independent fire and security solutions provider.

About Us:

With over 30 years of experience, we specialise in comprehensive fire and security solutions. Our services include supplying, installing, commissioning, and maintaining fire extinguishers, fire alarms, emergency lighting, access control systems, intruder alarms, and CCTV. As an NSI Gold-accredited company for both Fire and Security, we take pride in our commitment to excellence.

Why Choose Us?

• Local Impact: Our growing franchise network across the UK provides personalised service, ensuring safety and security in their communities.
• Expertise: Our engineers are BAFE registered, bringing top-tier skills to every project.
• Respected Reputation: Since our formation in 1991, we have steadily grown to become one of the most respected solutions-led companies in the field.

The Package:

• 25 days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities with direct access to training centre and support from the National Training Manager
• Private medical insurance
• Opportunities to progress within the organisation
• Company pension
• Laptop, tablet, mobile phone, and uniform
• Regular team building days/nights out
• Quarterly recognition awards for outstanding performance
• Permanent contract, working locally Monday to Friday 8am to 5pm but with flexibility to suit
• Christmas Bonus
• Based at our Mold office in North Wales

Role Overview:

As the Operations Manager you will lead and manage a team of field-based Fire & Security Engineers and the Operations office, ensuring customers are serviced on time and to the highest standards. Your duties will include:

• Developing strong relationships with customers, focusing on customer service, retention and growth
• Managing, motivating and supporting field engineers
• Distribution and allocation of work, ensuring completion within agreed timescales
• Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
• Resolving all customer queries promptly, ensuring delivery of the highest standards of service
• Monitoring materials and equipment, ensuring stock levels are correct and 
• Managing fleet ensuring adherence to standards and maintenance schedule
• Liaising with suppliers to ensure best price practice and stock availability

Requirements:

• Proven experience within a similar operations role managing engineers, ideally gained within the fire protection r or security industry
• Strong commercial acumen
• Clear, effective and influential communication skills
• Leadership, motivational and coaching skills to inspire team members
• IT literate with knowledge of Microsoft and experience of using CRM systems
• Full UK driving licence

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

More About Us:

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

Applications are invited from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Hiring decisions are based on merit, qualifications, and business needs.

We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities’ employer, we actively encourage candidates from underrepresented groups to apply.

Candidates with the relevant experience or job title of; Operations Manager, Head of Operations, Operations Coordinator, Operational Manager, will also be considered for this role.