Senior Receptionist

The Vacancy

We have an opportunity for a Senior Receptionist to join our London office on a part time basis (32 hours per week, Monday - Thursday).  The senior receptionist will be responsible for ensuring consistent standards are upheld across the whole London team, to provide first class, professional service as the first port of call for Clients. There will be a requirement to carry out day to day supervision of the London reception team and to provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone.

Key Responsibilities

• Coach, develop and train the London receptionist.       

• Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception
• Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents
• Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms
• Be responsible for all documents and post arriving in the office, during the day.
• Every item and visitor to be logged consistently for the records
• Provide refreshments for clients/meetings where requested
• Provide support for events as required
• Work with tact and discretion with clients on the telephone and face to face
• Use the Teams system and answer telephone enquiries promptly and efficiently
• Occasional cover when required of reception within the other offices.
• To attend departmental and other meetings and training as required
• Produce documents, letters and emails as required for other teams
• Copying files, scanning and emailing documents
• Data input to the CRM System as required
• Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries

Skills, Experience and Attributes

• Minimum of 5 GCSEs A-C (Including English and Maths)

• Experience of working within a Senior / Supervisory role in a professional services environment

• Experience of day to day on site supervision

• Experience of dealing with telephone-based enquiries and utilising a switchboard

• Excellent organisation capability with the ability to effectively prioritise

• Customer service focused

The Company

We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner.

Over 570 colleagues. 36 specialist areas. 3 core divisions. With offices across the South West, Thames Valley and London. We are widely known for our technical expertise and diverse client base across industries and sectors.

As a people-focused firm, ours is a culture of heart, not ego. In our inclusive environment, we support each other as we strive for success. For ourselves. For each other. And for our clients and communities.

We know our people are what sets us apart. That’s why we’re committed to creating a dynamic and inclusive environment where you can thrive and achieve your full potential. Because this isn’t ‘just another job in law’. This is an opportunity for ambitious legal professionals to develop rewarding careers, in a culture that cares.

We’re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.

Career Development

Over a number of years, we have developed a robust and transparent framework which shows you exactly what you need to achieve in order to grow your career at the firm. This isn’t just about hitting KPIs.

The framework helps you to understand how your contribution and behaviours are woven together to create the basis for your progression in the firm. From Secretary to Partner, you can see exactly what is expected of you along the way.

Annual promotions programme

Career conversations and appraisals

Learning & Development