Service Advisor

Guildford

Up to £30k basic with £39,500 OTE

Permanent/Full Time

Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 2pm.

Job Description:

Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Key Responsibilities:

• Responding positively to customer telephone enquiries relating to service and repairs.
• Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
• Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
• Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
• Liaising with Service Manager to ensure workshop loading suits diary bookings.
• Producing invoices for completed work and explains the content to customers.
• Ensuring service bookings and appointments are managed efficiently
• Establishing customers drop off and collection requirements or arranging alternative transport where necessary.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor OR someone who has a passion for all things automotive and a committed attitude. 
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.