Brook Street Recruitment are looking for a Customer Service Advisor for their client based in Central Southampton - just by the train station - so excellent access.

Hours: 37.5 hours/week: Monday-Thursday (8:00 AM - 8:00 PM), Friday (8:30 AM - 5:00 PM). One Saturday/month (9:00 AM - 2:00 PM), and occasional bank holidays as needed.

As a Customer Service Advisor, you'll receive training to deliver top-notch service, helping customers find sustainable repayment solutions tailored to their needs. Your role directly impacts our success, customer satisfaction, and team growth.

• Communication: Handle outbound/inbound calls with customers and third-party companies, plus email/text as required.
• Loan Account Management: Rehabilitate and collect payments, proactively address issues, and respond to queries.
• Tailored Support: Assist vulnerable customers with personalised solutions, with training provided as needed.

• Communication Skills: Ability to listen, empathise, negotiate, and in still confidence in customers.
• Team Player: Work well in a lively environment, bringing a positive, dependable attitude.
• Enthusiasm: Passion for helping others and delivering exceptional service.
• Commitment to Growth: Eager to learn, seek feedback, and contribute beyond your role.
• Tech-Savvy: Basic computer skills with enthusiasm for our new servicing platform.
• Customer Focus: Dedicated to providing outstanding support and creating positive experiences.
• Positive Attitude: A can-do approach with a commitment to our supportive workplace culture.

Experience in finance or a regulated environment is a plus but not required. We provide ongoing training and career development.

• Bonus: Quarterly bonus based on performance.
• Work-Life Balance: Finish by 5:00 PM every Friday.
• Holidays: 22 days plus bank holidays, increasing with tenure.
• Casual Dress: Wear what's comfortable.
• Comprehensive Benefits: Life Cover (4x salary), Dental, Cycle to Work, Pension.
• Perks: Discounts on top brands, access to GP and counselling services.
• Referral Bonus: Earn up to £500 for successful referrals.
• Career Development: Regular coaching, feedback, and growth opportunities.
• Volunteering: Paid time off for charity work.
• Social Events: Enjoy team-building activities, parties, and more.

If you think this role suits you, then please contact Shanice in Southampton for more information.