Aftersales Service Delivery Executive

Up £35,000 per year (depending on experience)

Permanent, 40 hours a week

Farnborough, Hybrid

Are you an automotive expert looking for a new challenge?

MSX International has the job for you!

MSX International is looking for a talented Aftersales Service Delivery Executive to join our busy BMW team in our client’s site, Farnborough.

The Role

This role supports the field-based members of our team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Additionally, the Aftersales Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.

Using your passion, technical skills and knowledge, Service Delivery Executive will:

• Create reports and presentations in a timely manner;
• Manage incoming/outgoing correspondence;
• Act as the first point of contact for Retailers;
• Act as a conduit between Retailers and the client;
• Complete tasks requiring Retailer contact on behalf of the client;
• Build and manage relationships with customers;
• Ensure high quality standards are maintained at all times.

About you

We are looking for an Aftersales Service Delivery Executive with an embedded passion for the automotive industry.

Our ideal candidate will have great organisational and time management skills as well as:

• Experience in Customer Service
• Experience in Automotive Aftersales
• Experience of creating and formatting PowerPoint presentations
• Experience working with Excel to an intermediate/advanced level
• Good Automotive Aftersales knowledge (desirable)
• Good Retailer network knowledge (desirable)
• Knowledge of business metrics and KPI’s

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £35,000 per year (depending on experience)
• work for an innovative brand in their modern training facilities
• 25 days annual leave, plus bank holidays
• cash back health care scheme
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Monday - Friday
• Hybrid working
• Office in Farnborough
• Permanent contract

For more information about MSX, please check out our company information page.