Our client are a leading delivery management and experience platform provider, retailers and brands are supported by their industry-leading tech when they deliver goods and analyse post-purchase performance, and when they empower customers to track deliveries, or return or exchange parcels effortlessly. 

Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date

Hybrid - Office Based 1-2 days with flexibility - 8-6 are the core hours can work flexibly within these hours - candidates MUST be based North West.

Role Purpose:

As an Application Support Analyst  Carrier, you will deliver high levels of service if things go wrong, restoring service quickly and owning the identification and remediation of the root cause.  

What you will be doing:

As a key member of The Support Team, you’ll be the first point-of-contact for our customers and support our mission-critical SaaS platform by proactively identifying and fixing potential issues and delivering Service Improvements.

What experience you'll have:

• Experience of working in a Service Desk environment, logging and resolving Incidents and Requests in line with formal SLA’s and communicating directly with Customers via email and telephone
• Great problem-solving skills, an eagerness to learn and the desire to constantly identify ways of improving what we do
• Prior working knowledge of a Service Management tool, such as Jira, ZenDesk or ServiceNow, and be familiar with basic ITIL terminology and concepts
• Experience of successfully triaging Application issues to allow you to resolve them yourself, or to quickly identify an appropriate resolver team – i.e., Application 3rd Line or Infrastructure

Candidates must have Full Unrestricted Right To Work in the UK without future Visa End Date

Hybrid - Office Based 1-2 days with flexibility - 8-6 are the core hours can work flexibly within these hours - candidates MUST be based North West.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organisation.

Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.