We are looking for a “Trainee” Technical Support Engineer. This is a very real opportunity for someone to forge a career & have excellent progression prospects with our award-winning Client

Formal professional training will be provided to gain product knowledge

Essential requirements:

• Good knowledge of Mechanical Engineering – qualification essential
• Excellent communication skills enabling you to provide professional customer service support
• Technically minded – An advantage if you have an interest in physics or chemistry
• Be able to demonstrate initiative & problem-solving skills
• Wanting to develop a career and willingness to take on extra responsibility as you develop into the job role.
• A driving licence or future plans to gain your driving licence
• Be able to travel for training outside of the UK
• Ability to develop professional working relationships with both colleagues and customers
• Good knowledge of Microsoft Office

Desirable:

• Previous experience working in a customer focussed role
• Knowledge or experience of thermodynamics or refrigeration would be an advantage.

Summary of responsibilities:

• The primary purpose is to support the internal and external sales teams and be the bridge between customers and the applications team. Providing customers with technical information on a wide range of products.
• To provide accurate and timely responses to technical enquires from customers and the internal sales team. Providing outstanding customer service on a multitude of topics.
• Identify and provide reliable solutions for all applications issues to assure complete customer satisfaction throughout the sales process.
• Optimise selection of equipment, making maximum use of product range. Ensuring customers are kept informed of progress.
• Assist the Technical Manager with managing warranty claims.
• Visit customers at their premises and/or on site alongside Business Line Managers at the discretion of management.
• To be aware of and comply with ISO 9001:2015 processes and procedures where applicable.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application.