Senior Network Engineer Job Description

Start Date: As soon as possible
Location: Mallory Park, Leicestershire, LE9 7QE
Salary: £35K+ (Depending on skills and experience)

Company Overview

Our client, Pinnacom, is a specialized Internet Service Provider (ISP) and Telecoms Service Provider that excels in delivering internet services and telecom solutions in challenging environments. Pinnacom’s expertise is particularly valuable for broadcasters, events, and remote locations where traditional internet services may be difficult to deploy. The company is known for offering rapid and innovative solutions to a diverse range of clients, including major broadcasters, quarries, retailers, and production companies.

Role Summary

The Senior Network Engineer will play a crucial role in maintaining and supporting their network infrastructure. This includes working with Mikrotik OS-based equipment, ensuring the smooth operation of company systems such as email, servers, and portals, and providing second and third-line support to customers. The role demands a proactive approach, with the ability to respond to issues at any time, particularly in emergencies. Although the position is formally based on a 9am to 5pm schedule, flexibility and commitment to resolving out-of-hours issues are essential.

Key Responsibilities

• Network Maintenance: Manage and maintain the company’s ISP infrastructure, primarily utilizing Mikrotik OS.
• Systems Management: Oversee the upkeep of email systems, servers, and company portals.
• Customer Support: Provide second and third-line support, maintaining excellent customer relations.
• Documentation: Keep accurate records and create detailed network diagrams.
• Training: Train and support other team members, sharing expertise and best practices.
• Field Work: Occasionally stay overnight on jobs or at event sites, though remote access is increasingly utilized.

Essential Skills

• Mikrotik OS Proficiency: Extensive knowledge and experience with Mikrotik OS, which is central to Pinnacom’s ISP operations.
• System Maintenance: Ability to manage the company’s infrastructure, including email, servers, and related systems.
• Documentation: Strong skills in maintaining detailed records and network diagrams.
• Customer Relations: Excellent communication skills and the ability to interact positively with customers.
• Training Skills: Capable of training and mentoring less experienced team members.
• Full Driving License: Necessary for on-site work and travel.

Highly Desirable Skills

• Field Installation Experience: Prior experience with installing network infrastructure and IT in the field is highly advantageous.
• Innovative Problem-Solving: Ability to work quickly and effectively under pressure, with a creative approach to problem-solving.

Additional Information

• Flexibility: While they operate a flexible working environment, the company values commitment during high-pressure periods to ensure customer satisfaction.
• Holiday: 20 days holiday per year plus bank holidays, with additional days off over Christmas.

This is a unique opportunity to join a small, dynamic team in a role that offers both challenges and rewards. If you are passionate about networking, particularly with Mikrotik systems, and thrive in a flexible, fast-paced environment, we encourage you to apply.