ASAP** PERMANENT ** Part-Time **Thurnscoe, Rotherham**

We are looking for a Service Co-ordinator to work for a well-known Manufacturing organisation based in Rotherham

Monday - Friday 4 hours per day - Flexible on time £12,66ph

Working within a small team of Field Service coordinators, you will receive service requests from both internal and external customers and be expected to provide an efficient and effective service.

You will be responsible to plan, schedule and prioritise all service and maintenance calls for our customers all over the UK and to coordinate our team of Service Technicians to carry these out to maximum efficiency.

Key Responsibilities
Raise service calls using our scheduling software and communicate the anticipated repair pathway
Effective triage of service requests to ensure relevant information is gathered and accurately recorded to support the "first time fix" of plant in the field
Develop a good understanding of our equipment (for which training will be provided), encourage and assist our customers in diagnosing and where possible, resolve faults remotely
Dispatch service calls to a team of Field Service Technicians using our scheduling software
Communicate with customers to keep them updated and informed of any changes to the agreed pathway
Review all calls throughout the day and highlight key learning points
Daily reporting of any issues to the Field Service Manager.
Following internal processes and procedures to ensure a consistently high level of service.

Don't worry if you don't have all the requirements, we look for a well organised approach and a willingness to excel. We will support you with any training needed

We just ask that you possess a high level of customer service skills have excellent computer skills and literacy a good level of attention to detail and a confident and clear telephone manner - ohhh and be friendly so you will fit within the team!

Please Note: Diversity, Equality and Inclusion
Our client champions diversity, equality and inclusion in their business and value how a diverse workforce brings not only diversity of thought, but also drives innovation and progress, which is key to everything they do. They are an affirmative action employer with the desire to have a workforce that is truly representative of all sections of society

Our client also "Champions Women" in Construction

If you feel you have the qualities required please call Emma on (phone number removed) or send your CV for immediate interview.