Customer Service Advisor

Posted 22/08/2024 by The Portfolio Group

Location:
Manchester, Greater Manchester
Salary/Rate:
£22,000 - £23,000/annum

Are you a master at juggling schedules and ensuring smooth operations?

We're seeking a talented Diary Planner to support a team of Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board.

Day to Day

  • Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager.
  • Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity.
  • Utilize geographical planning to minimize travel time for consultants.
  • Confirm all appointments by close of business every Wednesday for the week ahead.
  • Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments.
  • Proactively backfill canceled appointments and reschedule them for the next available date.
  • Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts.
  • Act as a liaison between consultants and management, escalating any scheduling issues as needed.

YOU?

  • Strong negotiation skills to coordinate appointments effectively.
  • Ability to multitask and prioritize tasks efficiently.
  • Proficient in problem-solving to address scheduling conflicts.
  • Excellent customer service skills to interact with clients professionally.
  • Geographical awareness to optimize travel routes.
  • Ability to maintain and build internal relationships with team members.

If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner!

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INDMANJ

Type:
Permanent
Contract Length:
N/A
Job Reference:
P967763CC_1724332955
Job ID:
222209826

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