Workshop Manager

Basic Salary: £45,000 - £50,000 (DOE)

Working Hours: 45 Hours Per Week, Monday - Friday (Early finish on Fridays)

Location: Wolverhampton

Extra's: Bonus opportunity, 22 Day Holiday + Bank Holidays, Pension Scheme, Car available

Job Description:

Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.

The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.

Responsibilities of a Workshop Controller / Bodyshop Controller

• To ensuring vehicles are brought into the shop and completed in-line with customer expectations. Job management is done through a digital platform on various tablets across the workshops
• Ordering and managing stock for all materials and parts required to complete any job that comes through your workshop
• To ensure our QC process is followed and all work is completed to the highest possible quality standards
• You will responsible for holidays, time management, sickness, absence, appraisals, hiring and disciplinary procedures for your team
• To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
• To deliver financial results in line with agreed budgeted requirements
• We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.

Skills and Qualifications of a Workshop Controller / Bodyshop Controller

• Previous Automotive experience either on or off the tools is essential
• Delivery of proactive performance management
• Staff recruitment and current HR policies
• Audatex experience is desirable

Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable. 

Please contact Ben Price at Tru Talent on (phone number removed) or (phone number removed), using reference (Workshop Controller - Wolverhampton) or if you can 'Apply Now'.