About The Job

Job summary

London Salary: £36,466 - £39,371 National Salary: £32,603 - £34,862

At the heart of digital evolution in DfT, you will join a talented, experienced, cross-disciplined team imagining and shaping the delivery of the next wave of digital and data services. You will support and shape various areas within the business which delivers an innovational transport policy agenda. As DfT is a cloud-only enterprise, you will develop the latest cloud solutions meeting complex digital, identity and data needs.

This role will give you the opportunity share your experience and further develop your skills every day as you work on new and exciting projects with advanced technologies. We provide a supportive and constructive learning environment where your career growth is important.

Find out more about what it's like working with us .

Job Description

IT Service Manager (Digital Workplace) within the Digital Services Team. You will lead and provide support for one or more IT services or products and provide a significant contribution to the delivery of end-to-end digital services by ensuring that all processes are carried out to ITIL standards, that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams, and by liaising with all other IT service functions to make sure that services are maintained.

A key focus of the role will be to manage transition of new products and services into Live service.

This is a people centred role and will typically suit individuals with good interpersonal skills.

You will be actively involved with the Senior Service Manager (Digital Workplace) and have the chance to create positive working relationships across the Department for Transport’s Digital Service

• Management of the day-to-day delivery of, and provision of support (including technical support & Incident management) for, one or more products or services in their area of responsibility
• Supporting the Senior Service Manager Digital Workplace in the delivery of end-to-end digital services by means of cross-team coordination, collaboration and flexibility, avoiding technical silos
• Acting as Transition Manager to one or more Projects to ensure smooth transition of new products and services into live, assuring Transition documentation and final certification are complete and ready for go-live.
• Managing relationships with digital, data and technology internal and external suppliers in their own area of responsibility
• Providing input to the business continuity and disaster recovery plans in the context of the products and services in their area
• Continuously building and developing the required skills and capabilities of people within their own area

In return, we can offer you:

• access to new and emerging technologies,
• varied projects developed in a cloud-first environment,
• support and investment to further your training and development,
• flexible and hybrid working supporting a healthy work-life balance,
• industry-leading pension and employee benefits package.

Person specification

As the ideal candidate you will have experience of IT service management across the service lifecycle (end-to-end), with demonstrable experience working with ITIL principles.

You will have good communication and organisational skills both verbally and in writing where you can adapt your delivery to suit a wide variety of audiences

You are someone who can gain rapport quickly and build effective working relationships.

You'll be a dedicated and confident self-starter who looks to have real impact with the team.

You will have experience of :

• Experience of Managing an ITSM environment and an u nderstanding of ITSM tools and their use in an ITIL environment.
• Ability to understand service from a customer point of view.
• Proactive and able to work in a fast-paced environment.
• Contributing to the development of documented and automated process, ensuring that the customer experience is prioritised.
• Strong interpersonal skills and the ability to build effective relationships with colleagues and stakeholders across the organisation.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.