Claims Manager 

Are you ready to take on some of the most stimulating work of your career? We are seeking a dynamic Claims Manager to join our Ireland Claims Team based in Dublin. This is a fantastic opportunity to work within a supportive, expert team of 17 colleagues across Ireland and the U.K dedicated to providing exceptional service and claims handling experience to our members. 

Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a diverse range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact. 

Join us at MPS, where you will be part of the world’s leading protection organisation for doctors, dentist and healthcare professionals dedicated to handling various medical and dental negligence claims. 

This role is on a 12-month fixed-term contract, offering opportunities for personal and professional growth. The hybrid nature of the role allows for flexibility in working from both home and the office in Dublin, ensuring a healthy work-life balance. We are open to applications from candidates looking for part time opportunities - please let us know in your application or when you speak with a member of the team.  

If you're ready for your next exciting challenge and eager to make a difference, we encourage you to apply today! 

Role Responsibility 

• Manage a caseload of Clinical Negligence claims to resolution. 

• Support and advise members through the entire claims process. 

• Assess the facts, law, apportionment issues, quantum and likely costs in order to devise and implement a case management and investigative strategy proportionate to the claim. 

• Ensure accurate claims estimates are created and maintained. 

• Provide direction and support to Claims Assistants as needed. 

• Address and resolve any apportionment issues effectively. 

• Gather necessary documentary and factual evidence from members and witnesses. 

• Analyse quantum and engage in settlement negotiations proactively. 

• Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate. 

• Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution. 

The Ideal Candidate 

We are looking for a candidate with Personal Injury Claims experience, preferably in medical or dental negligence claims, ideally from a defendant perspective. You should possess a passion for representing our members and a dedication to delivering outstanding service. 

The ideal candidate will have experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions. 

Possessing excellent negotiation, communication, and interpersonal skills is essential for fostering strong relationships with our members. Additionally, a collaborative mindset is key, as you will be working within a diverse and supportive team environment. 

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. 

Package Description 

• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 

• 25 days annual leave plus 9 flexible bank holidays 

• Medical Insurance Allowance 

• 6x salary death in service 

• Employee Assistance Programme 

• A range of shopping discounts from major high-street retailers 

About the Company 

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. 

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. 

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. 

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. 

Claims Manager