End User Hardware Specialist - Existing Customers

Summary and Purpose of the Job:

As an End User Hardware Specialist, you will work alongside experienced Account Managers and Product Specialists to ensure the retention and growth of our existing customer base. A significant part of your role will involve proactively reaching out to existing customers to encourage them to purchase end-user hardware through . Additionally, you will handle incoming inquiries, resolve customer queries, and provide advice on the best hardware and licensing applications, all while striving to achieve sales targets.

Key Responsibilities:

Your duties will include but are not limited to:

• Achieving monthly sales targets
• Proactively calling customers to identify additional product and service needs
• Developing and maintaining strong relationships with customers
• Responding to customer requests and generating accurate quotations
• Providing feedback and identifying sales opportunities for other specialist roles
• Maintaining accurate records of all customer interactions
• Contributing to sales initiatives related to new products and offers, with timely follow-up
• Preparing accurate sales order documentation
• Staying informed about technological developments to discuss potential benefits with customers

The Successful Candidate will Have:

• Proven success in a targeted sales environment
• Previous experience in an IT environment, an IT qualification, or a keen interest in technology
• Experience in a customer-facing role
• A commitment to delivering first-class customer service
• Strong organisational and administrative skills

What's on offer?

Salary Range: £27,000 - £32,000, dependent upon experience, plus monthly commission