Staffline are Hiring!!

We have a New permanent job vacancy, and are keen to speak with experienced, Regional Contract/Account Managers in the Derby area

This role will see you out and about, and you will have access to a company car as part of the salary package, therefore it is essential you have a full UK driving licence (manual).

Our ideal candidate will have experience within the Security, Facilities sector, and you will have managed numerous contracts simultaneously.  With the ability to re-prioritise to support all Customers

Location: Derby and surrounding areas

Hybrid working

Job Description:

We have an exciting new opportunity to join our team on a full-time basis as a Contracts Support Manager. This position will require you to travel to various Customer sites-Derby, Worksop, Chesterfield, East & West Midlands

You will be responsible for the management of specified customer contracts of sites. Involvement with the auditing, reviewing and maintenance of the Quality Management System.

You will set very high standards for our site-based colleagues, will have well developed organisational skills, the ability to work independently and as part of our dynamic operational team.

Some of the key tasks will include:

• Conduct Surveys and Risk Assessments.
• Manage customer complaints.
• Agree, monitor, and manage Service Level Agreements for all customer contracts.
• Customer liaison.
• Complete periodic audits of all customer contracts and reviews with the customers.
• Dealing with Health & Safety reports and RIDDOR.
• Liaise with Managing Director or representative through the Management of Service processes.
• Prepare High Level Summaries and KPI’s for specific sites as specified in the Service Level Agreement.

Key job competencies and skills requirements:

• Customer focused.
• Have a good working use of technology and computer literate.
• Organisation.
• Drive and determination.
• Information gathering.
• Problem solving and judgement.
• Interpersonal and communication skills.
• Knowledge of business processes.
• Management skills.

Working Hours:

Monday to Friday

Days, flexibility is required for start times

Salary depending on experience

Company car

For further information about this position and Company benefits,  please apply!