JobMatcha are recruiting for Call Centre Agents

Join Our Dynamic Tax Refund Contact Centre Team

Are you ready to kickstart a rewarding career where your passion and determination can truly make a difference? We’re on the lookout for energetic, motivated individuals to join our vibrant Tax Refund Contact Centre. If you thrive in a fast-paced environment, love solving challenges, and are driven to exceed targets, we want to meet you!

Why Choose Us?

• Fun, Supportive Work Environment: Enjoy team activities like rounders and parties, engage in incentive-based games, and be part of a workplace that truly values fun.
• 25 Years of Expertise: For over two decades, we've been helping people claim the money that's rightfully theirs, and we’re proud of the difference we make.
• Investing in Your Growth: We believe in rewarding hard work with opportunities for career progression, bonuses, and further development including apprenticeships and comprehensive benefits.
• Ongoing Training: Receive in-depth training from day one and continuous support throughout your career to ensure your success.

What We Value:

Determination & Self-Motivation: We seek proactive individuals who stay productive, even on the busiest days.

Resilience: Bounce back from challenges and handle customer inquiries with professionalism and grace.

Adaptability & Flexibility: Quickly adjust to changing situations, think on your feet, and always maintain a professional approach.

Reliability: Punctuality, discipline, and consistency are key. We count on our team members to be engaged and committed.

Teamwork: Collaborate effectively to hit team goals and contribute to our collective success.

What You’ll Do:

There is no cold calling in our business.

Engage and Re-engage: Build trust with customers, keeping them informed and interested in our services.

Listen and Resolve: Address customer concerns empathetically and provide effective solutions the first time.

Stay Organised: Manage tasks efficiently, maintain accurate records, and complete forms with meticulous attention to detail.

What You Need:

No previous experience required—your positive attitude and willingness to learn are what matter most.

Key Skills: Strong listening and problem-solving abilities, excellent written and verbal communication, and the capacity to thrive in a fast-paced environment.

Working Hours :

Initial Training: For the first three months, you’ll work Monday to Friday, 9 am to 5 pm, at our Ashford office.

Hybrid Option: After passing probation, you can choose to work remotely 2-3 days per week.

Shift Rotation: Once on the rota, you’ll rotate between the following shifts every three weeks:

                08:15 – 16:15 Monday-Friday & Saturday 09:00 – 13:00

                10:00 – 18:00 Monday-Friday (with one Friday off every six weeks)

                12:30 – 20:30 Monday-Thursday & Friday 10:00 – 18:00

Salary and Benefits

Starting salary of £22,308 with the potential to increase by £1,000 with each level up, up to £25,308. With strong performance, you can progress through each level within just 12 months.

Employee Assistance Program: Access our virtual gym and wellbeing app to stay fit and healthy.

Complimentary Office Snacks & Drinks: Enjoy a variety of refreshments throughout your workday.

Benefits on Probation Pass:

Comprehensive Employee Assistance Plan: Receive counselling, financial advice, and 24/7 online doctor services for you and your family.

Health Cash Plan: Reclaim expenses for dental care, glasses, physiotherapy, and more.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to join a team that values reliability, integrity, friendliness, and tenacity, apply today by sending your CV. First interviews will be conducted via Teams, followed by a final meeting at our Ashford office where you can meet our team leaders and see the workplace in action.