CUSTOMER SUPPORT SPECIALIST - TEMP TO PERM

MONDAY – FRIDAY 37.5 HOURS

£11.44 PER HOUR

S18 - SHEFFIELD

STARTING ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer support specialist to join their existing team.

As a Customer support specialist, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Handling incoming calls managing and responding to calls from various clients with a professional and personalized approach.
• Capture and log detailed caller information, including contact details and call purpose, for accurate followup
• Book and manage client appointments, ensuring availability and proper documentation.
• Accurately input information from calls and appointments into relevant systems
• Perform tasks such as document management, filing, and record updates to ensure smooth office operations.
• Engage with clients via live chat, providing prompt and clear responses, addressing queries, and escalating issues as needed.

Experience:

• Good interpersonal and communication skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines
• Ability to complete admin tasks accurately and follow instructions
• Confidence and ability to establish effective working relationships both internally and externally
• Ability to multitask in a fast-paced high-volume environment
• Ability to work in a pressurised environment