CUSTOMER SERVICE OFFICER

LOCATION: South Cerney

SALARY: £25,000 plus 12.5% = £28,125

JOB TYPE: Permanent – Full time

37.5h per week, Monday to Thursday from 08:15 hours to 17:00 hours with 3/4 hour for lunch and Friday 08:30 to 14:00

Purpose of the position

The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.

Primary responsibilities

• • Processes small works orders including spare parts purchases
  • Responsible for taking and arranging call outs and sending any parts required for repairs.
  • Process warranty claims
  • Backlog follow-up: controls and processes manually review orders for status
  • Generate Customer Invoices.
  • Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
  • Manages stock movements in coordination with logistics and despatch
  • Answers to customers' enquiries regarding processing sales orders (phone/e-mail)

Secondary Responsibilities

• Filing
• Assist in answering the telephone for whole company
• Cover holidays for other members of the team
• Additional tasks as required in line with department/company strategic goals    

Education & background required

• Minimum GCSE in Maths and English or equivalent
• Essential – Computer literate - Microsoft office – word/excel
• Useful – ERP environment (LN, CIMSA or equivalent)
• Essential (minimum 2 years) – customer service
• Useful – knowledge of accounting invoicing/sales administration
• Numerate and attention to detail
• Good communication skills
• Data entry in external customer database 
• Experience in customer service, sales administration and order processing role in similar organisation.

Benefits

• 25 days holiday plus 8 Bank Holidays (this will increase with the service)
• Pension: 8% paid by the company plus minimum 2% contribution by the employee
• Free car parking