Customer Service / Sales Consultant
Manchester, Greater Manchester

The Company

77 Diamonds Limited and our subsidiaries are an award-winning e-commerce retailer, supplying some of the world’s finest diamond rings and jewellery to a host of discerning customers.

Boasting luxury showrooms in London, Manchester, Berlin, Frankfurt, Munich and Switzerland, we also offer online retail options and bespoke, made-to-order pieces. This places us firmly at the forefront of a new breed of jeweller who focuses on the customer, embracing technology and modern manufacturing processes.

We are now looking for a Customer Service / Sales Consultant to join our showroom in Manchester on a permanent, full-time basis, working Tuesday to Saturday.

The Benefits

- Salary of £28,000 per annum, plus commission (approximately £2,000 per annum)
- Pension
- Reimbursed travel expenses
- Cycle to work scheme
- Summer hours
- Tech scheme
- Staff discounts
- Regular staff socials

If you have a passion for luxury, a flair for sales, and a commitment to delivering exceptional customer service, this is your chance to shine in a prestigious role within our award-winning, globally recognised jewellery company.

You will discover tremendous opportunities for progression and professional development, allowing you to grow as both a trusted advisor and a customer service expert in the luxury jewellery space, advancing your career in multiple dimensions.

What’s more, you’ll have the chance to build on your sales and customer service experience with a company renowned for success, innovation and leadership in the luxury jewellery market, offering you the opportunity to make your mark with an industry leader.

So, if you’re ready to enrich your career in luxury sales and customer service, we’d love to hear from you.

The Role

As a Customer Service / Sales Consultant, you will support our dynamic and fast-growing online jewellery company by driving sales, managing client interactions, and delivering exceptional customer experiences.

As the starting point for exceptional customer journeys, you will welcome clients into our Manchester showroom, offering refreshments and catering to their needs before guiding them through the jewellery selection process. This role is around 60% customer service and 40% sales in which you will convert potential clients into sales, aiming to consistently achieve or exceed your monthly sales targets.

You will liaise closely with our in-house teams to ensure that orders are processed efficiently, maintaining a fast-paced workflow and contributing to the overall success of the team.

Additionally, you will:

- Ensure our reception area is immaculate and run to the highest standards
- Guide clients through repairs and resizes
- Handle complaints

About You

To be considered as a Customer Service / Sales Consultant, you will need:

- Professional experience in a luxury sales environment
- Excellent communication skills
- To be a flexible team player
- IT literacy
- A passion for jewellery
- A positive "can do" attitude

An appreciation and understanding of diamonds would be advantageous to your application.

Other organisations may call this role Luxury Sales Specialist, Jewellery Sales Advisor, Luxury Retail Consultant, Diamond Sales Specialist, Customer Service Specialist, Customer Service Advisor, or Showroom Sales Consultant.

Webrecruit and 77 Diamonds Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to advance your career as a Customer Service / Sales Consultant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.