Neighbourhoods Assistant 

Salary: £25,599 PA  

Manchester (agile working arrangements in place)    

Contract Type: Permanent, Full Time  

Hours: 35 hours per week, Monday - Friday     

Closing date:  6th September 2024 

Interview dates: 17th September 2024  

Interview location: Soapworks, Salford Quays, Manchester   

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with.  So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.    

As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.    

Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that’s right for them and offer tailored support when and where needed.  To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes.      

This role will help us to do this by providing a professional administration support service for lettings, tenancy management and rents activities. Responsible for delivering all key administrative duties for these functions, ensuring customers are receiving an excellent Customer Experience in line with our Customer Service Standards and offer. 

We need people who are / have   

• Experience of working in social housing and/or the delivery of customer focussed services 

• Experience of dealing effectively with diverse range of customers 

• Be IT literate including Microsoft Office 365 and have experience of office systems and procedures 

Knowledge of social housing and it’s legislation would be advantagious.  

Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role.   

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.    

If you want to be part of our team and help us make a difference, we’d love to hear from you.   

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